Frequently Asked Questions
Where do you provide your services?
Where do you provide your services?
We are located at WaterMarc, Greensborough and also provide mobile services for those in the North and North Eastern suburbs of Melbourne.
Please contact us to see if this includes you.
What do you charge?
What do you charge?
We charge as per the NDIS, Workcover, TAC and DVA price guide so not out of pocket expense through these schemes.
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Initial Consults & 45min Appointments - $125
Follow up 30min Appointments - $80
Do I need my own exercise equipment?
Do I need my own exercise equipment?
No, all the equipment needed for our appointments are provided.
Our Exercise Physiologist can provide recommendations for those looking to purchase equipment for home exercise programs.
What is your cancellation policy?
What is your cancellation policy?
We require a minimum of 24 hours notice if you wish to cancel your appointment. If you cancel a session within this time period, a fee of 100% of the consult fee will be charged.
We understand emergencies happen and these will be considered on a case-by-case basis.
Do I need a referral?
Do I need a referral?
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NDIS Participants: To access our Exercise Physiology services, your plan must include funding under either Improved Health and Wellbeing or Improved Daily Living.
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TAC and WorkCover Clients: Approval is required from your insurance provider or case manager before commencing services. Please contact us if you need guidance on obtaining this approval.
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DVA Clients: A D904 referral from your General Practitioner (GP) is required to access services through the Department of Veterans’ Affairs.
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Medicare (EPC/CDM Referrals): Clients wishing to claim through Medicare must obtain an EPC/CDM referral from their GP (Enhanced Primary Care or Chronic Disease Management plan).
My health is very complicated, are you qualified to deal with my conditions?
My health is very complicated, are you qualified to deal with my conditions?
Exercise Physiologists are university-qualified allied health professionals with the knowledge, skills, and clinical expertise to design, implement, and evaluate safe and effective exercise interventions. These services are tailored for individuals with acute, sub-acute, or chronic medical conditions, injuries, or disabilities, with the goal of improving health outcomes, functional capacity, and overall quality of life.
Their scope of practice spans a broad range of clinical conditions, including cardiovascular, metabolic, neurological, musculoskeletal, oncological, renal, respiratory, and mental health disorders, as well as any other conditions where evidence supports the role of exercise in improving clinical status.